Could you please tell me what must I do to fix the problem. Tuesday, November 24, 4: Monday, November 23, 2: I hope I am posting my question where it belongs. If you could see me you would see me bowing to you in complete submission right now!! This site uses cookies for analytics, personalized content and ads. The newest version of TrueSuite is designed to be compatible with AuthenTec sensors only.

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It’s exactly the same with computer hardware – you make your problem known to the source of the hardware, otherwise the problem will NEVER be addressed and resolved! Found on HP site. From what is stated on AuthenTec’s website thay may provide the updated drivers to the ars2501/aes2810, HP in this case. Friday, January 15, So is this the problem and what to do now?

No updates for the password managment software. Wednesday, September 30, 4: So unless and until all those firms get their tech support act together, these types of forums will be the lifeline for stranded users.

Resources for IT Professionals. Seems you have found ‘a’ solution not ‘the’ solution and this is really a poor show by HP, the so-called Nr.


To support our valued current and potential customers and solution providers, AuthenTec has established a global team of experts who can provide you with the assistance you need. Rick, believe me I have, as have many many others who have similar or worse problems.

In the meantime new hp laptops with Windows 7 and Authentec Fingerprint reader were available. I would guess aes2501/aes210 would also gain access to the download link if you created a user account at Authentec to be able to logon for more site access.

The fingerprint reader drivers installed with Windows 7. Like I said, I’m just trying everywhere I can to find a solution and while I take your point, you can see for ars2501/aes2810 that many issues disussed in this forum are about 3rd party software by users who are frustrated by lack of support from their respective PC manufacturer. The place to find device driver updates.

Now I’ve been looking for a proper solution. Since installing Vista, I aes2501/ass2810 unable to setup the fingerprint feature; it keeps locking up each time I click on the icon.

Marked as answer by RolandoRamirez Tuesday, October 27, 2: Sunday, October 25, 5: Windows 7 Hardware Compatibility. Aes2051/aes2810, November 27, Not an IT pro?

Friday, March 12, 5: Windows 7 Hardware Compatibility https: I could enroll my fingers in that software and that worked fine, but I didn’t want to use UPEK, so I deleted Protector Suite, but kept the fingerprint settings.


Check the Toshiba download site and Toshiba support forums for updated drivers and software.

Software for Authentec fingerprint reader

But when I swipe my finger there is no reaction. Aes2501/ars2810 you please tell me what must I do to fix the problem. Hi Rolando I have a similar problem as you. Then tell HP exactly how you feel since they are responsivle for the hardware they sell! Windows 7 IT Pro.

Having dealt with PCs for more than 25 years Aes2501/aex2810 am fully aware that customers want solutions, but you’re not going to get s solution if you don’t address the problem to the entity responsible for the product. Had to follow Ramirez suggetions to get management software. If you don’t contact AuthenTec, then how are they supposed to know you’re looking for a driver?